Refund policy
FurniGallery Return & Refund Policy
FurniGallery accepts eligible returns within 7 days of delivery. To qualify for a return, merchandise must be unused, undamaged, unassembled, and returned in its original packaging.
A 25% restocking fee applies to approved returns unless the merchandise arrived damaged, defective, incorrect, or the return is otherwise due to an error by FurniGallery.
Bedding products, custom-made merchandise, special orders, catalog orders, clearance or final-sale merchandise, and merchandise that has been assembled, installed, or set up are not eligible for return.
Customers must contact FurniGallery and receive return authorization before returning any merchandise. Returns made without prior authorization may be refused.
Shipped Orders
For eligible shipped orders, customers are responsible for all return shipping costs unless the item arrived damaged, defective, or incorrect.
Products originally shipped at no charge or with promotional free shipping remain subject to the customer’s return shipping costs when the return is due to preference, change of mind, sizing, color choice, or another reason not related to damage, defect, or fulfillment error.
Original shipping or delivery charges, when applicable, are non-refundable.
Damaged, Defective, or Incorrect Merchandise
Customers should inspect merchandise promptly after delivery.
If an item arrives damaged, defective, or incorrect, please contact FurniGallery within 48 hours of delivery and provide photographs of the merchandise, packaging, shipping carton, and any visible damage.
FurniGallery will review the claim and, when appropriate, arrange a replacement, repair, exchange, refund, or other reasonable resolution.
Customers should retain all original packaging until the claim has been resolved.
Local Returns and Pickup
For merchandise requiring FurniGallery to arrange a return pickup, a $150 pickup fee may apply.
Additional charges may apply if merchandise requires disassembly, special handling, multiple-person pickup, stair access, or other services beyond standard pickup.
Order Cancellations
Orders may be canceled within 24 hours of purchase at no charge, provided the order has not already shipped, entered production, or otherwise become non-cancelable.
Cancellations requested after 24 hours may be subject to a 20% cancellation fee.
Special orders, custom merchandise, and made-to-order merchandise cannot be canceled after 24 hours.
Refund Processing
Approved refunds will be issued to the original form of payment after the returned merchandise has been received and inspected.
Applicable restocking fees, pickup charges, return shipping charges, and other non-refundable charges will be deducted from the refund.
Refund processing times may vary depending on the customer’s bank or payment provider.
Delivery and Availability
Product availability and estimated delivery dates are based on information available at the time the order is placed and are not guaranteed.
FurniGallery is not responsible for delays caused by manufacturers, suppliers, freight carriers, inventory shortages, weather, transportation issues, or other circumstances outside FurniGallery’s reasonable control.
For scheduled local deliveries, additional delivery fees may apply if no authorized person is available to receive the merchandise at the scheduled delivery time or if delivery must be rescheduled.
Product Fit and Access
Customers are responsible for measuring doorways, hallways, elevators, stairways, entrances, and the intended installation area before purchasing merchandise.
FurniGallery is not responsible for merchandise that cannot be delivered, moved into the property, or placed in the intended location because of insufficient access or incorrect measurements provided by the customer.
Returned Payments
Returned checks or other returned payments are subject to a $50 service charge.
Contact Us
For returns, cancellations, damaged merchandise, or other questions regarding this policy, please contact FurniGallery before returning or shipping any merchandise.